Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping Times

All orders are shipped with tracked delivery.

Please note: delivery times are estimates and may occasionally vary due to courier delays or high demand.

Shipping Costs

Shipping costs are calculated at checkout.

We may offer free shipping promotions from time to time, which will be clearly displayed on our site.

Delays

While most orders arrive within the estimated timeframe, delays can occasionally occur due to courier issues or peak periods.

We appreciate your patience in such cases.

Lost or Stolen Packages

PureTitan is not responsible for lost or stolen packages once marked as delivered.

If your tracking shows delivered but you haven’t received your order:

If you need help, contact us at help@puretitan.co.

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. Contact us immediately if you need to make a change.

Damaged Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photo or video evidence.

We will arrange a replacement or full refund.

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