Shipping policy
This completes the brand transition for your Shipping Policy. I've updated the brand name, corrected the email to support@stridaz.com, and kept the focus on your fast 3-5 day UK shipping window.
STRIDAZ SHIPPING POLICY
Order Processing All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.
Shipping Times
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United Kingdom: 3–5 business days
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Europe: 5–12 business days
All orders are shipped with tracked delivery. Please note: delivery times are estimates and may occasionally vary due to courier delays or high demand.
Shipping Costs Shipping costs are calculated at checkout. We may offer free shipping promotions from time to time, which will be clearly displayed on our site.
Delays While most orders arrive within the estimated timeframe, delays can occasionally occur due to courier issues or peak periods. We appreciate your patience in such cases.
Lost or Stolen Packages Stridaz is not responsible for lost or stolen packages once marked as delivered. If your tracking shows delivered but you haven’t received your order:
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Check with neighbours.
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Contact your local courier.
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If you need help, contact us at support@stridaz.com.
Incorrect Address Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. Contact us immediately at support@stridaz.com if you need to make a change before the order is dispatched.
Damaged Items If your item arrives damaged or defective, contact us within 7 days of delivery with photo or video evidence. We will arrange a replacement or full refund to ensure you get your Stridaz comfort as soon as possible.